Kaun Banega Crorepati — points

Hello sir,
Email: [protected]@gmail.com
On 02/11/18 my 1600, 800, 200 points answers were correct and were given 20 sec before hotseat contestant and were correct also but then also points were not credited to my account. Please credit them to my account as it would have a demoralising affect on me. Please help...
Please sir reply fast you can contact me on above email please take fast action...