Kaun Banega Crorepati — points for right answer not given

I and my family members gave right answers for the questions several times but not credited the points.

Today i gave right answer two brothers in darbar of samrat akbar & won the 50000 but didn't added to my score.

Please look into the matter &, oblige.

Ratan kumar sharma
S/o shri vidya dhar sharma
83/190, haldi ghati
Near women's govt politecnic college
Pratap nagar, jaipur

E mail [protected]@gmail.com