Kaun Banega Crorepati — question problem

When ever there is question based on audio clip the audio on app is just half of the actual audio asked to the contestant playing kbc on hot seat. Also on questions based on song the options comes on the app and time starts without even showing the video and the video starts on tv when we are left with around 15-20 secs. So how could u imagine that a person can answer! Also many a times we don't get the score for our correct answer even when the app shows the answer is correct. Plz resolve the problem of your sonyliv app.