[Resolved]  Kaunsa.com — Faulty product (Watch) delivered and now not refunding money even after returning the product

Address:

Thane, Maharashtra

I had ordered a watch worth Rs.5, 799/- fromKaunsa.com with order ID [protected] (order no.36566). However there are so many issues (listed below) which I highlighted it on their online customer service portal through complaint ticket no.Kaun/T340154/2GE16O85BT on 23 Aug2014 but there is no response from online customer service till date. There are following problems when I received the product. 1) Box of the watch was damaged/broken when I opened the parcel. 2) There is no warranty card in the box. 3) There is no user manual in the box. 4) Seconds hand (bottom circle out of 3) is not at all moving. 5) Resetting of all 3 counters (30-minute counter, 60-second counter, 1/10 second counter) is not happening as per instruction from online Tissot manual. 6) After seeing all these issues when I tried to contact the seller (Watchvilla, New Delhi) on the cell number (i.e. [protected]) mentioned on delivery form, the number does not exists. Since I am not at all happy with such faulty product I wanted to return the product so as per their Return nd Refund Policy I sent back the product to their Noida address (c/o Miffy Solutions). I also wrote an email to [protected]@kaunsa.com and updated them on my complaint and return of product, but I was shocked to see revert that they shifted their office from Noida to Gaziabad. Their new address is not updated on website and it is surprising that till date the same old address is published to cheat customers. Since I had already spent around Rs.500 on courier charges (ideally it should be borne by them like other online shopping websites), I re-sent the product to their new address which was dispatched on 05 Sept 2014. Since the product was faulty and I returned it within 30 days as per their policy I have demanded full refund of my money but now they ([protected]@kaunsa.com)are repeatedly sending response that I will get same product after rectifying the issues but will not get refund of money. I am clear that I do not want such faulty product from such cheater service provider so I need my money back. Request you to please help me on the same. Thank you, Minal Vanjare +[protected] / [protected]