Kaunsa.com — i am not yet received my product

Address:Tumkur, Karnataka

I ordered Ray-Ban Sunglasses on 27/11/2013 from Kaunsa.com order no KA/197342/PV7HA1SM(Ref No Kaun-197342) and pay on the same date through Credit card and immediate confirmation of payment and order received from Kaunsa portal material will be delivered to me with in 12/12/2013, but till now i am not yet received my product neither they send my ordered material, nor they are refund my money. when i had communication through phone on their customer care no[protected], but nobody answer properly Please help me to get back the money back
Thanks
Lokesh
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Dear Lokesh.hr,

Sorry for the inconvenience. This is to inform you that your concern listed 23 DEC 2103 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at [protected]@em.kaunsa.com and kindly mention your complaint number 431002 in your subject line.
Thank You for your cooperation.

Regards,
Kaunsa.com
Online Customer Service Team

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    Kaunsa.com / Mify Solutions Phone
    +91 12 0411 1111 [Kaunsa]
    +91 88 2626 2359 [Kaunsa]
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    204, 2nd Floor, Singhal Tower, Sector 58, Noida, Uttar Pradesh, India - 201301
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