Kaunsa.com (Mify Solution Pvt. Ltd. , Noida) — Payment pocketed, goods not dispatched, now claim out of stock.

Address:

Kanpur, Uttar Pradesh

BEWARE OF KAUNSA.COM : A Company that cheats you online.

Friends you need to be beware of this web-portal co. which has their office at Flat # No.204, 2nd Floor, Singhal Tower, Near To Labour Chowk, Sector 58, Noida, Gautam Buddh Nagar District, Uttar Pradesh, India - 201301 which claims to be selling consumer goods online but does not sends the merchandise even after ordering and making full payments in advance.

I had ordered 2 towels with them on 29/10/13 after receiving their e-mails and going to their web-site. I made full payment of the order # KA/181413/4JGHK269 of Rs. 598.00 using my Credit card for the same. I received a subsequent reply from them that my order is confirmed and that I would receive my products soon with a promised shipping date of 13/11/13. However, I received a phone call from their end on 02/11/13 saying that the products chosen and ordered by me are Out-of stock and I should order something else and that they are issuing a Credit Voucher to me. I replied to them that I had ordered the products same day after receiving their e-mail and at the time of order their web-site was showing 10 pcs of each towel in stock as such how could they claim that the item ordered was out of stock. She replied that probably they had forgotten to update their web-site. On this I asked them that I do not want any other product : either they supply the ordered towels or refund my money in full. She said that it was not their policy to make any refunds.

Subsequently, I have sent two reminders to them and once again talked to them over phone them but they still are adamant that I order another product of higher value and accept their Credit Voucher to be adjusted against the same.

How can one trust such companies once again by making additional payment when the original payment is still jeopardized?