| Address: | Kamrup Metropolitan, Assam |
I Had purchased one mobile handset through prepaid. The order no. of the same is KA/210531/UE52PH6U dated 21/12/2013. The delivery date given was January 5th. When it was not delivered on that date I called them up. They gave another assured delivery date 8th January. I insisted to give me the AWB no. of the concerned courier. They gave some rubbish reasons and said I would be given one email to inform the AWB no. I waited till 9th Evening. Again I called them up on 9th Jan. First, they didn't pick up my calls. I dialed 20 times at a stretch. Some Kaushal Singh received the call finally and started repeating the same excuses for the delayed delivery. Now, the deadline given is 15 th January. Question is, how it is possible to give a delivery date without knowing the document number of the concerned courier???Does they care for customer satisfaction? What will happen to my money? It is hard earned. But, how will the stupid company feel, anyhow, when they are themselves involved in embezzling other's money and earn their livelihood!!! God Bless those !! Was this information helpful? | 
Sorry for the inconvenience. This is to inform you that your concern listed 12 JAN 2014 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at [protected]@em.kaunsa.com and kindly mention your complaint number 457220 in your subject line.
Thank You for your cooperation.
Regards,
Kaunsa.com
Online Customer Service Team