[Resolved]  Kaya — horrid experience at kaya noida

Address:

Gautam Buddh Nagar, Uttar Pradesh

I've had the most horrific experience at kaya sector 18 noida.Never have I been subjected To such unprofessional, callous and arrogant behaviour. I went for a face laser maintenance session where staff seemed clueless about not just basic protocol but also highly unaware and unconcerned about taking adequate precautionary measures. From entry of an unauthorised man to transfer equipment while the session was in progress, without any warning to deciding on arbitrary dosage without consulting the doctor or going through my file. The excuses and explanations the gave would have been laughable had not the situation been off such concern. Adequate precautionary measures like protective eye care and tying back of hair was not carried out. The gauze handed over for teeth was squeezed with bare hands, was so incredibly unhygienic that I wondered what exactly had i gotten myself into. After a session of doubtful utility, I was asked to sign on a blank record, where dosage and symptoms etc are recorded. Further I was asked to cough up 1400 for the treatment, when asked for a rate list I was told that they had no such record available. On being asked for a bill, the lady told the personnel on cash counter, "ek 1400 ka bill bana do... Laser likh ke". It's unbelievable the level to which kaya seems to have fallen to. They do things as they please. On being questioned they roll their eyes as if you as a client have no business inquiring. If you insist they get flustered and give daft reasons, not to mention the quality of treatment and botched up results.