| Address: | 110092 | | Website: | www.kaya.in |
I visited your center at pitampura after doing a lot of research from your website about the services you offer but the services i got were totally inappreciable and unacceptable. Though, i was very skeptical right after my first conversation with the client coordinator (Ms. Ruby) but on her insistence and confidence, i went ahead with the faith that i would be offered great money value service but my whole experience turned out to be a great disaster. Firstly, the staff is not well trained, lack communication skills and mannerism. I had requested for 'kaya signature face therapy-aqua radiance' but the lady performed an 'microderma-abrasion' procedure. The procedure was just not explained to me before walking me into the clinic. I had to call ms. Ruby in between my ongoing treatment to ask her to discontinue as i wasn't liking it nor was feeling comfortable but she straightforwardly refused to do that and i don't understand why! There was no manager in store then. Following day, i started to have itching and irritation, i tried many times reaching the center but to no use. My calls weren't attended or answered well. And this is so my reason of finally writing to you. My whole experience at kaya was a torment. Not only it was a waste of time and money but an additional physical and mental suffering i had to go through because of the procedure. Therefore, i am writing to request you to please refund my hard-earned money; inr 2940.00. I would really appreciate if you could value and respect your customers. Was this information helpful? | 
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