[Resolved]  Kaya Skin Clinic — carbon q switch

Address:Kolkata, West Bengal

I have been taking laser hair reduction treatment. Which has been very effective for quite a few areas but made me also grow hair in areas i didn’t earlier have growth inspite of them ensuring multiple times that it wouldn’t happen, i in fact even have a recording of the therapist saying so. At the time of payment, i was promised a facial in my package which i was only informed about after months and then when i decided to take it, i was told it expired. They play clients, in every visit. Promising and advertising unnecessary services, one of which i fell for and was advised carbon q-switch. I had acne and it’s marks in quite a few areas and needed it to be cleared. I was promised a big difference in just 3 sessions so i decided to take just that to first experiment. But i was so so disappointed that my skin just started getting worse with more acne and skin peeling off after every session and the annoying part was when i would go back to the clinic and they would just say that it looks so much clearer and glowy.in fact i took images of before and after to ensure there was at least some improvement but unfortunately i wasted my time and money and would not recommend anyone to avail any of their services apart from laser hair reduction.
Was this information helpful?
No (0)
Yes (0)
Aug 12, 2018
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2018
Kaya Skin Clinic Customer Care's response
Hi Wahija, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.
Verified Support
Jul 05, 2018
Kaya Skin Clinic Customer Care's response
Dear Ms. Wahija, we regret that your last experience at Kaya clinic was less than satisfactory. At Kaya we treat customer feedback with utmost seriousness and are keen to know more about your experience. We request you to share the name of the clinic visited and your registered mobile no. so that we may get in touch with you to address your concerns. We can also be reached via email at [protected]@kayaindia.net. Ms. Wahija, we look forward to your response and assure you of our complete support in addressing your concerns.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kaya Skin Clinic
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    622
    Pending
    47
    Resolved
    490
    Kaya Skin Clinic Phone
    1800 209 5292
    Kaya Skin Clinic Address
    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
    View all Kaya Skin Clinic contact information