Kaya Skin Clinic — Cheated badly by incomplete information and no services provided

Address:

mumbai

I am preeti arora, associated with kaya for almost 4 years .

I enrolled for a few services at kaya skin clinic surat . The services were full body laser (hair removal ) and kaya 360 degree acne rapid etc, the details can be seen from my registered mobile number.
I had availed a few services but sittings for most of the body parts were remaining and I could not continue with the same as the surat kaya skin clinic never gave me an appointment whenever i requested . Sometimes when i used to visit bangalore, i used to take some sittings but was not regular. As I was finding it difficult to manage as surat clinic never gave me appointment, I thought I would take sitting regularly and continue when I move permanently to a place where I get appointments. At the time of taking the package I was informed that the validity of the pack is lifetime and so I thought of availing the services at a later stage. Now, when i tried to contact kaya skin clinic Jaipur i was informed that the validity of the pack is expired. This came as a shock to me as I was told that the validity of pack is for lifetime .
I had paid full amount and also i was informed that validity is lifetime, Kindly issue refund of the pack as services are not given or extent the validity of the pack so that services promised can be availed.

I have paid more than 1 lakh Rs for services and was never given an appointment for availing the services.

Kindly issue refund at earliest .