[Resolved]  Kaya Skin Clinic — Cheated on the discounted price

Address:	Mumbai City, Maharashtra, 400081
Website:	kaya.com

Hello,
Myself Miss Tanvi Kadam . I had visited Kaya, Mulund three months back for acne and scars and the main doctor and Miss Asmi Bhatt were handling my case. While the doctor suggested me a package of insta clarity laser and cosmo peels with all the possible details.She also told me about the neecessity and advantages of the package. At first I denied and opted for a regular facial. However after a few days i decided to go for the treatment and met the doctor.
The benefits were explained by the doctor and the finances and payment was explained by Miss Asmi bhatt. She told me the total cost of the package which was Rs 23970/- .Later i told hold it is little difficult for me to arrange for such a big amount so she went to the reception and came back to me with the same paper on which she was explaining the bifurcation and said that I had 2000 points which whill get deducted from 23970/- and further she told me that 60% of the amount should be paid before the end of the year which become 13000 as the round figure which is mentioned in the paper. So i paid the 60% amount. After my initial treatment when it was time to pay the balance amount the Manager of the clinic said that i was supposed to pay the full amount without the deduction of 2000. She later said shel confirm with Miss Asmi. Later in my 4th session of peel when i went there Miss Asmi bhatt called me inside the room and said that she did not write anything of such sort and did not speak anything about the 2000 points. I was shocked to hear that since she tried to blame me for writing the 2000 digit on the paper. She said that handwrtiting doesnt match. I tried to explain this the manager of the clinic whos name is Amisha, even she tried to put the blame on me. The 60% amount comes to a round figure of 13000 which is clearly mentioned on the paper, however after giving all sorts of explanation Miss Asmi just did not accept her mistake. I also asked them to pay 50% of the amount and i would be ready to pay 50% . Still they left their customer to suffer. This is purely disappointing, kaya staff blindly denying their mistake and blaming the customer for the same. I have a proof and i demand all my money back right away and see to it that necessary action is taken against Miss Asmi Bhatt .I am personally going to visit the head office to put the complaint and get a refund