[Resolved]  Kaya Skin Clinic — Cheating and not responding to resolve the issue

Address:	Mumbai City, Maharashtra, 400007
Website:	www.kaya.in

This is regarding to kaya kalagoda branch. I had paid in June 2015 for full body laser and tht time I was told tht the rewards point can b used any tme and there is no expiry. And suddenly whn I went to avail my treatment dis month I was told ur points are expired. I was not evn informed before deleting those points. The center seems to be so not bothered to treat dh clients. They don't return calls to you. Half the time whn u call thm thy r busy thts wat v r told. Thy r so not interested to solve any issue whrdhr a person gets burnt or a person is saying they have not attended dh session for the treatment n so Is dh session are just deleted. I hav not used al 6 sessions of one body part but thy have happily deleted 2of my sessions and whn m asking show me my signatures on dh paper they fail to show it. On i pad anyone can sign there is no transparency. Plus my rewards points are also deleted. Whn I got a call from customer service center thy told me sorry and ur matter is solved but whn I speak to kaya staff thy say it's not sorted and the manager is just so not bothered and sooo busy since 10days tht she doesn't have time to giv a cal back or at least have decency to cme and tlk to me whn m calling... I was was suppose to pay for my new treatment and also enroll my sisters for dh same package but am so upset wid dis center and their attitude towards customers. Please help me to sort these issues