[Resolved] Kaya Skin Clinic — complaining about not getting my refund back

amena hafsa

from Hyderabad, Telangana

Address:

Banjara hills telangana, 500008

On 1st sept i paid rs 44, 910 for 12 sessions of q switch and chemical peel. On 1st sept night i get to know that i wont take these sessions as i wont be in town, i tried to call them but the clinic was closed, i want them to refund my money as i wont take these services. I tried to contact the clinic but as the senior staff is absent due to festival i couldnt contact them. Yesterday i took only the first session of the 12 sessions, excluding that i want all my residual amount back but they are refusing to give me, how can they not give me the money when im not even going to take those services, they are just money leaching factories

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Oct 25, 2019

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

Kaya Skin Clinic Customer Care's response Hi Amena, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details & the location of the clinic. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank you.

Verified Support

Sep 23, 2019

Kaya Skin Clinic Customer Care's response Dear Amena, Greetings!! In response to your feedback, our team got in touch with you and addressed the matter. Hope we have been able to address it to your satisfaction. Warm Regards, Kaya Skin Clinic Team