[Resolved]  Kaya Skin Clinic — COmplaint no 126804 lodged with KAYA NOT RESOLVED

Address:	Mumbai City, Maharashtra, 400086
Website:	www.kaya.in

Dear Sir/ Madam

My self Shivani Singh visited your KAYA clinic at R City Mall, Ghatkopar, Mumbai on 29.01.2017.Clinic manager Sushmita madam consulted me and she offered me some product. These product I tested there and told her that I am feeling dryness on my skin but after her assurance I purchased the referred products on 29.01.2017. The total cost for the product was Rs. 5526. When i started using product at home i noticed allergy on my face and neck on first day. It became severe on second day use. I stopped using the product but the allergy and visited your Kaya clinic again and CM shusmita checked my face and neck for allergic reaction. She asked me to handover all product as they are not suiting me and lodged my complaint for refund of full amount. Allergy remained as it for 4- 5 days after visiting your clinic. She lodged my complain for full refund of my Rs 5526 and gave me complaint no.126804. I received a call from Jeniffer customer care service that they are not refunding any amount to me. I called up CM Shusmita she said she will confirm me by calling back. She did not call me but when i called her up your people either not picking my call or keeping me on hold. it is a serious issue as i paid full amount and you took defected products from me and after that not responding to my calls. So I am writing mail to resolve my complain and refunding my money immediately.
Kindly revert on the same asap.

thank
Shivani Singrolia