[Resolved]  Kaya Skin Clinic — discontinuation of lifetime laser treatment

Address:	New Delhi, Delhi
Website:	WWW.kaya.in

I am lifetime laser client with kaya since 2005 and since 2008 i have only availed this service once a year due to relocating to another city. However at the time of signing up i was assured i will able to use my benefits all across india but i found moving branches within city such inconvenience that i rather choose to avail the service only once a year instead.
In last october when i contacted my branch i was informed that i needed to provide the proof of my purchase as they no longer have access to my records which was very shocking for me as it was a confidentially issue however i wasn’t given any prior notice about their sudden change in the policy and i paid full price to avail my service (I wasn’t even offered a discount as a good will gesture as it was originally their fault for loosing my details and not informing me of their changed policy).
I somehow got over it, and contacted them again to book another appointment after 3months with the evidence of purchase this time and learnt that they have discontinued the lifetime laser product (As the name suggest) it’s hard for me to understand how can kaya choose to make such big changes without informing the customer through any correspondence!??? I find it extremely deceiving and exploitation of my customer consumers rights. I demand kaya to make a full and details explaination of such extortionist act?!!

Neha