| Address: | Ahmedabad, Gujarat | | Website: | www.kaya.in |
This is to bring to your attention a serious unacceptable practice at ahmedabad kaya navrangpura clinic’s part.
I'd bought the full body laser hair removal package from kaya koramangala clinic. Prior to this purchase, i had already bought the lifetime value package for 3 body parts: face, chest, and abdomen from the ahmedabad satellite clinic. When i informed kaya koramangala about my prior life time value package with kaya, i was assured that the 6 sessions for the 3 body parts (For which i had already paid) worth of will be adjusted against the new full body laser package.
I moved to ahmedabad in june 2016 and continued to take the remaining sessions from the kaya navrangpura clinic. Whenever i’d take the chest, abdomen, and face laser, i’d inform the technician about putting it under the life time maintenance sessions. She’d said okay and continued with the service. Without my knowledge i realised that they were charging me from the new full body package. This has to be taken extremely seriously since it is cheating me through misinformation.
I shouldn't have had to pay double for the same body parts. I only agreed to pay for the full body package since i was assured that my prior purchase will be adjusted.
Kindly advise and inform me at the earliest how will you sort this.
I have been an old customer of kaya and am shocked by this practice. It is extremely frustrating that the clinics have not been able to solve this. I have been following up with them since two months now. Kindly reply with a solution urgently.
I have made phone calls to the two clinics and spoke to the managers, i have emailed at the two email ids provided on kaya's website. I have not received any response so far.
A resolution will be fulfilling the promise made at the time of the second purchase: crediting my account with the the six sessions for three medium body parts. This will account for what i had already paid for. Was this information helpful? | 
