| Address: | 12, Princess Empire Main Road, opposite Yashwant Club, Race Course Road, Indore, Madhya Pradesh 452010 |
This is regarding some of the packages I have taken from Kaya, Indore.
I have taken a package for Laser hair removal - full body, before I could consume all the services the Kaya Indore staff told me to book one more Laser hair removal - full body package and I did that.
Recently I called to check the number of sessions remaining for the packages I had taken but I was told that all my sessions are expired. This is not acceptable as while giving the packages I was clearly told that these are valid for life long. Below are the packages I had taken:
1- Laser hair removal - Full Body
There were sessions remaining for all the above packages.
While taking the package I had clearly informed that I usually travel abroad and as such will not be able to visit the clinic frequently. I was given an assurance at that time that I can avail the service from any part of the country whenever I want. This kind of false promise I highly unacceptable from such a reputed clinic.
I want you to add all the remaining sessions into my account so that I can avail the service from KAYA. Due to COVID last one year no one was using the services and now they are saying the packages are expired. Was this information helpful? | 
