[Resolved] Kaya Skin Clinic — fake appointment

Fire Hawk

from Kolkata, West Bengal

Address:

Chandrapur, Maharashtra, 713212

I was given a false aptmnt to visit a Dermatologist today at 1:30pm at Kaya Clinic Alipore.I was reminded of my aptmnt at regular intervals.I got clear msg from Kaya in the morning abt my apptmnt.As I visited the clinic I was told dermatologist is not avlbl today.It was really disappointing to see such ethics from Kaya.I trusted the brand and covered nearly 250kms to make a visit..Thnx Kaya Clinic Alipore for the harrasment u caused me.Sushil Tewari.[protected]

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Dec 24, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Kaya Skin Clinic Customer Care's response Dear Mr Sushil,

Greetings!

We regret the inconvenience caused to you. Customer satisfaction is our top priority. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.

Warm Regards,
Team Kaya - Customer Experience
Toll Free:[protected]

Verified Support

Nov 22, 2018

Kaya Skin Clinic Customer Care's response Dear Mr. Sushil,

Greetings from Kaya!!!

We regret to note that your last experience at Kaya Clinic was less than satisfactory. We assure you that your feedback has been noted seriously.

We wish to inform you that we have shared this feedback with the Area Manager for the clinic and we assure you each detail will be worked upon and assure you of better experience in your forthcoming visits.

We also wish to inform you that we have also forwarded your complain to the clinic team. We request you to share your visit details for us to arrange future appointment with our Dermatologist. We look forward to your visit and assure you our complete support in addressing your concerns

Mr. Sushil, we value you as our customer and look forward to your cooperation.