[Resolved]  Kaya Skin Clinic — Highly irresponsible behaviour at Kaya Skin Clinic, Alwarpet, Chennai

Address:

Chennai, Tamil Nadu

Hi, I had booked an appointment with Kaya at Alwarpet, Chennai at 7:00 PM on 7th May, 2015. I was in for a horrible treatment when I arrived at the clinic. 1. There was no record of my booking on the system.(They later found a leaflet on which the person had scribbled my number) 2. There was no beautician available to begin with. They said she had left home early. (That is no excuse to give to a customer, especially if they had made a prior appointment) 3. The moment they realized I am not going to walk away. They called someone up and told me that the person who was not there had tried to call me earlier and inform me. (I received no such call. There is no record of even any missed calls on my phone from Kaya) 4. The staff tried to twist the story and tried to play a blame game telling, I was 10 minutes late and hence cannot offer the service. (There was no beautician in the clinic. So no matter how early I might have reached I still would not have got my service. This was done in bad taste.) 5. When I said I would like to speak to someone higher in the authority such as a manager, the staff was uncooperative and just showed me the feed back book. 6. I have lost Rs.200 commuting to and fro to the clinic and have lost 2 hours of my precious time. I have visited other Kaya clinics and have liked your service but this is worst managed and I was deeply disappointed and also insulted. It just takes one bad egg to ruin a bunch.