[Resolved]  Kaya Skin Clinic — Highly unprofessional and unskilled staff and practitioners

Address:

Pune, Maharashtra, 411014

I moved from bangalore to pune in dec 2015 and had taken 2 maintenance sessions for my chin and upper neck area laser(Ndyag) from kaya koregaon park, pune. It was all fine till the 2nd session.
However, i took my 3rd session on 13th feb 2016. The technician who did it for me named varsha was peculiar in not listening to what i was saying. I told her i cannot smell the hair burning. She said its fine. I said her i can't feel the shots. She said its fine. She even refused to give me ice treatment after the session was over. She said we are not supposed to give ice treament resulting which i had burns which went only after a week. Suddenly, my hair came back in patches within 7 days (Which usually is not the case as i have a record of maintenance session at a gap of 6 months). I had to travel after that and i couldn't turn up to kaya clinic to discuss about this unusual hair growth.
Last week, 26th feb i got to meet the doctor again and told her about the incident. The clinic in-charge came in and spoke with me in a tone that they were doing a favor on me by giving me the laser on the patches again. She said she will arrange for the room and i will be called in half an hour for my treatment to begin. I waited and waited and after half an hour when i myself called back to check, she asked me they can't do it that day and i should return, to which i objected and got the treatment done that day only.
This time the technician was sagar, a man o[censored]tter negligence. Doctor had asked him to put wet gauze on surrounding areas. He did not. I asked for it thrice and then he agreed. There is a picture on the wall in the room with safety instructions which definitely includes wet gauze, eye pads, goggles- out of which only wet gauze was put on continuous asking. This person gave me some 5 shots and it's over. He himself neither wear any mask to cover his mouth nor did he use goggles while treating me.
I came out furious and complained to doctor - dr. Gunjan. She had no answers to this carelessness and unprofessional-ism.
Today, after hardly a week, my hair are back again, at the very same patches.