I recently visited a Kaya Clinic and was shocked at the way the consultation was offered. The dermatologist at?the clinic superficially checked my face and began selling me?their products and services. There was no proper and thorough investigation of the medical history of the patient, lifestyle patterns, neither any tests were recommended.No proper diagnosis was offered. They offered me services package worth Rs 1 lakh.
A few days later I visited another dermatologist who actually diagnosed the reason and cause of my skin problems. The doctor diagnosed that my skin pigmentation was due to a condition called Acanthosis Nigricans and gave me medication accordingly. I have been taking the medicines and applying two serums recommended by the doctor and in 20 days the pigmentation has come down by nearly 30 percent and my skin has also smoothened a lot.
I researched a bit and found that Kaya was also in violation of the Code of Medical Ethics Regulations by Indian Medical Council through Part III Section 4 of the Gazette of India, dated 6th April 2002(http://goo.gl/mDpfEb),
Some of these violations include:
-Kaya charged me Rs 595 for consultation charges but didnt provide any diagnosis about the cause and reason for my skin pigmentation. Government regulation make it compulsory for doctors to provide a diagnosis and prescription.
-Secondly the rule requires that any doctor providing consultation needs to mention their medical registration number along with her medical qualifications which are not mentioned in the document provided by Kaya Clinic(check link http://goo.gl/od43Ya)
-Consultation lacked any in-depth investigation of patient's medical issues, medical history and Kaya services like laser resurfacing/Microneedle RF and chemical peels were recommended, which is against the law.
The above are only a few of the violations I spotted. I have infact highlighted these issues to senior management of Kaya including Harsh Mariwala, Kaya CEO Subbu. They haven't cared to respond, while their customer care head reverted with one liner saying that Kaya complies with all laws. I asked her to explain specifically about the issues of violation I have raised and I am still awaiting a specific response.
To get a better idea of what I am talking about view the Kaya consultation at this link http://goo.gl/od43Ya and view the copy of the consultation received from the other dermatologist at this link http://goo.gl/kpqyBd
What's shocking is that Kaya has been violating the laws for the past 12 years. Incidentally I have a call recording of a senior medical staff of Kaya admitting that they dont follow the regulations and are working towards complying to these regulations.
Hope the review helps each of the Kaya's existing and prospective customers to demand from Kaya that they follow the law of the land. Next time you visit ask for doctor's qualification at Kaya Clinic, ask for their specialization, their registration number, and the registration number of the Kaya Clinic itself. All these information need to be mentioned in the consultation/diagnosis they hand over.
Was this information helpful?
Post your Comment