[Resolved] Kaya Skin Clinic — kaya laser hair removal service

richa0102

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400026
Website:	www.kaya.in

I have taken laser hair removal service from kaya peddar road in december 2014 and as an additional service i was advised to take q-switch laser (Cost was rs. 30, 000 for 6 sittings 2 years back when i purchased the service). Right after the first session q-switch laser did not suit me at all and resulted in severe skin burns and i kept complaining to kaya peddar road staff and my doctors. They still insisted that i continued the service and after 4 sessions (Cost utilized rs. 20000) i put my foot down and asked them to cancel my service and give me a refund. Even after repeated requests my cash was not refunded (Around rs. 10000 which has been with them for around 2 years) and now they are telling me that the cash credit has been expired. Can you help me with getting my money + interest back from them?
I am sick of running and calling these people for my money, they keep postponing..

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Jan 20, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Kaya Skin Clinic Customer Care's response Dear Richa,
We read through your post. We regret any inconvenience caused to you. In order to address the matter, we would request you to share your contact number with us. You can write to us with details on [protected]@kayaindia.net. We will look forward to your revert and assure you of our support in addressing the matter.
Warm Regards,
Kaya Skin Clinic Team