[Resolved]  Kaya Skin Clinic — kaya peel program

I have been undergoing kaya peel sessions for quite some time now at the lake gardens branch in kolkata. Currently i opted for 8 sessions. It went well up to 6 sessions.in the seventh session, as the peel was applied it suddenly started burning as a result of which a black patch has appeared on my right cheek which makes me feel uncomfortable.

The doctor reported that this issue occurred as my screen was not properly moisturized. She even moisturized my skin before the peel, but in spite of that this occurred. She has now suggested me to apply ice pack and a medicated cream on those spots but i am not sure when it is going to heel properly.

The issue is :

1. If there was a risk, why did she proceed with the peel session? A patient might not be fit for the treatment on that particular day, but it is the duty of the doctor to identify the risk and guide the patient accordingly.
2. That area of the skin was perfectly and now it looks entirely burnt.

I demand a treatment free of cost from kaya that would completely heal the burn marks.