[Resolved] Kaya Skin Clinic — laser hair reduction - 9 sessions and no results

Amla Kadwadkar

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400092
Website:	kaya.in

I have been with kaya skin clinic for over 2 years now and had taken a package of laser hair removal with 6 sessions. However, the hair used to come up in 1.5 to 2 months again with very minimal effect on hair reduction. After completing 6 sessions they asked me to take up paid maintenance session. They had claimed that maintenance sessions need to be taken in 4-6 months time. However, i am taking it almost every 1.5 months. I have had almost 9 sessions with kaya now with no results. They even ask you to do some expensive tests saying your hormones are not fine, etc etc. However, the tests were all normal. They are just looting people of their money. Need to take serious actions against them before they open up new chains and loot other people.

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Nov 8, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Kaya Skin Clinic Customer Care's response Hi Amla, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.

Verified Support

Oct 08, 2018

Kaya Skin Clinic Customer Care's response Dear Ms. Amla, we regret to note your less than satisfactory service experience. To have your concerns addressed by a medical expert, we wish to invite you for a follow up meeting with our clinic doctor. Our clinic team shall be in touch with you to schedule your appointment. We take this opportunity to assure you of our complete support in addressing your concerns and look forward to your visit. Thank you