Hi,
All the Kaya clinics sell their laser treatment packages stating they can be used towards maintenance sessions and is therefore valid for lifetime. And they themselves suggest a longer gap between sessions for better effect.
However after the pandemic, I received an email from them stating my package is expiring. This is after almost a year of the clinic itself shutting down due to covid protocols. After an email I sent, I was assured that this will be extended until Dec'21. Please note that the clinic reopened only in Jul'21.
Firstly I'm not sure how they can mention that this is something they're doing as a gesture when clearly their staff refers to the package as lifetime valid. Now in September, I've received an email from them again stating my package expires by end of Sep'21. I seeked a clarification from them on 16th, however Haven't received a response yet.
Although the staff at the clinic deals with the customers well, the administration is ridiculous in dealing with customers who have spent more than 50k on their packages.
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