[Resolved]  Kaya Skin Clinic — mismanagement of kaya green park and rude behaviour after taking money (chor)

Address:	110029
Website:	Kaya skin

To concerned person,
I am anish dua. On 19th aug 2018 i took 2 packages of facial from your green park branch one for my wife worth 13990/- and other for myself 9990/-. First of all i would like to draw your attension on super miss management at green park branch. After selling the package the do not care for customers. We took package from you branch head green park miss shilpa. After giving package to start session she asked to wait for 15 mins as we both wanted to start the package. After 15 mins they called my wife for session. Around 11:15-20am she billed our package and arnd 12 my wifes session started, she asked me to wait 5-10mins to start session. After almost 20-25 mins i asked shilpa when will my session start she said 5mins sir & left. After 10-15 mins again i asked some other lady at reseption for the same she said 5-10mins sir. It was already past 1hr, after waiting i went to find shilpa who was just trying to hide after booking the package. After finding shilpa i asked her when will my session start she said we are sorry sir you session will start only after you wifes session will b done, because we have different rooms for different therapy and stuff, it annoyed me at that time because i clearly explained her before we want session around same time so we can be done together, but still i waited calmly. As soon as my wifes session was done, they asked helpers to fix some other machine in that room, to give session to some other lady. First i was told asap she will be done my session will start in that same room, i asked shilpa about the same and she said sir us room me koi aur machine lagi thi aapka usme nahi hoga, what the hell? Again she asked me just 2 mins sir we are making arrangements for u, and she to avoide us went outside chatting with another staff of yours we can see her through the door but she did not cared. I went out and asked her to refund my money back for my package as i was super annoyed, but she made excuses n then came inside just 2 mins sir we will arrange for u.
Trying to arrange and hide herself she went to room behind just to avoide us.
11:30 amto 3 pm are we fools waiting for thing which we paid for?
I asked her to refund my money for my package and she aggreed to it, after calling the owner of the branch or who so ever, she said your refund will be made on tuesday 21/08/2018 maximum because they cant refund cash, it will come in my account and stuff. I said ok and left hoping my refund will come max tuesday or wednessday.
Yesterday 21/08/2018 this lady shilpa called up and insted of appologising she said we did not expected this to happen and to compromise we can give you extra free session, i clearly said im sorry i want my refund back as i made my dessision i dont want to get my treatement done from such liers like you and i am not some one who you can bribe and feel we have done our job. She asked she will call me and tell exact time for refund, for that they never call i had to call 3 time to talk to shilpa, 1st they said she is on leve, i said i just had word with her few hrs back, on which they replyed she has left for the day and after talking to her the asked me to wait 15mins she will call & after my 2 more calls that lady called back.

This lady manager shilpa has no sense to talk to customer, she just knows how to be sweet on face. Please make arrangements for my refund asap or il register an rti against this thief green park branch.
Now past 2 days im calling kaya green park one answer is same shilpa is not available she is on leave past 3 day? And they will talk to her and inform about the same in some time

Please resolve asap or it will hamper overall kayas name

Regards
Anish dua
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