[Resolved]  Kaya Skin Clinic — Pain free hair removal

Address:	400053
Website:	www.kaya.in

I payed up for the laser hair removal 6 sessions for upper lip and under arms each. My first two sessions went of well. During my third session their specialist did not provide me with any protection for my eyes, they provide you with protection so that any of the laser beams do not accidentally damage your eyes and also wear it themselves for the same reason. When I asked her she said we don't have enough so you can just close your eyes. To begin with she put my eye sight at risk. I told her I will not sign on the undertaking if this is the service provided she did not bother and started the procedure. I then felt a very strong sensation on my upper lip, I asked her to stop and told her I think she ha burned me and to check she said no no it feels like that because of dry skin sometimes, she insisted it was ok and went on to do my underarms. I went home and by night I had a huge brown burn mark on my upper lip. Today when I tell them that I am not going to pay for this session as the staff who's care I was under was irresponsible and badly trained they tell me they will only not charge me for my upper lip as this is the only thing that got burned. What brilliant service. They put you at risk and then don't even want to compensate for it in any way. It's a shame that I not such a reply, a reputed brand like kaya needs to teach their staff how to address client problems to begin with, secondly be apologetic about ruining someone's face and thirdly should have the business ethics to want to provide some compensation from their end themselves instead o[censored]s asking for it and then having to fight over it. Disgraceful.