[Resolved]  Kaya Skin Clinic — poor treatment

Hi,

This is shikha sharma.

I have started kaya treatment for black spots on my face on may 25th 2019 in thane vivana mall clinic.
It is journey of 5 months and unfortunately i can see less that 20% effect on my face.

Many time i told to doctor available there and staff. They said results are visible on your face and see tanning is also removed.. But i have not gone there to remove tan. I have many good natural treatment to remove tan.

Only effect i can see on my face that slightly my color is fair which is also not visible very clear. Yes i can see... But my family couldn't see this.

Now about the treatment i have gone there.. Old spots are still there.. When i have talked to mansi there, she said it was old spots, will take time and you guys come here after many months of spots.

I didnt understand what she said.. Since those spots are very old and we are unable to treat from other things thats why i have chosen kaya. And pay almost rs.29000. Which is not a small amount for face treatment.

I just listen whatever mansi and doctor said in last visit and i am not person who argue in the clinic and disturb your other clients so i am sending this mail now. And looking for justice. If didnt get proper response here, then i will try to approach next level too.

What ever the treament (Peel off and laser) given to me. I didnt find effect on my face. So my request is see the old pics those guys have taken and my last visit pics too and refund me my amount. As my money should not be wasted.

Also i dont understand why they have taken all the amount from me in the first visit itself. Yes i was fool who did faith on you word and paid all the sessions money at the same time because kaya brand is very well known.

Now, my request is refund my money for the remaining sessions as well as last session money because effect of treatment is not visible and you have all pics when i started treatment and till now. So if there is no effect ideally you should not take my money.

I have already shared this information with kaya helpline and escalation email id in 6th october 2019. But i did not get any response from them.

Thanks,
Shikha