Horrible Service. Pathetic Behavior!
I have been taking Kaya Treatment from past 1 year in Phoenix Mall, Pune (which is recently closed)
I have pimples and its dark spot problem on my skin.
During my first visit in Kaya, in July’19, after seeing my skin Dr suggested me to go for Aqua acne treatment 4 sessions followed by 6 chemical peel sessions. I was asked to pay the entire amount (20K) in advance that day and then my treatment started. After consuming all of my sessions in 5 months (November) no significant results were noticed, I used to get pimples again and again.
When I asked Dr for the same, she said to go for Q-switch and PRP sessions. Again, I had to purchase 4 PRP sessions and 6 Q-switch sessions costing 64k in advance.
I didn’t notice any reduction in acne even after 4 aqua acne 6 peels 3 q switch laser and 1 PRP treatments. The acne occurs at the same rate even now. However, I did notice my skin getting fairer and less pigmentation post every q switch treatment I took. However, the fairness and reduced pigmentation effect stopped lasting even for a week my q-switch treatment was over.
Dr did a microneedle session (PRP) for acne treatment which totally failed, and my total face skin got damaged due to needle dark spots. It took around 2 months to disappear those spots. They charged nearly 40k for that treatment. Instead of getting good results my skin got damaged severely.
Now my 3 Q-switch and 3 PRP sessions are pending, I don’t want to take risks and play more with my skin. This is my humble request to provide a refund against these services.
I think I was fooled by my doctor, PRP treatment is for treating aging problems not for pimples, just to make money I was asked to take these services.
Also, every-time I visit the receptionist asked me to wait for 45-50mins for the session but after 90mins passed, I had to ask them for my slot which I am pretty sure that they had forgotten about. Mind it, I was sitting in the clinic in front of their eyes after paying a hefty advance of 60k. waiting for 90mins.
By this time, I had completely lost my patience and I told them categorically that Is this the way you guys work? Churning in as many patients without informing the people waiting for long hours about the delay. This is highly unprofessional.
Was this information helpful?
