[Resolved]  Kaya Skin Clinic — refund request

Address:

30, g2, Anderson garden, Anderson road, 600006

Hi,
This is to express my displeasure with the kind of service provided in Kaya Ispahani and T Nagar in Chennai facilities.
I had signed up for a hair treatment about a year back, which was a package of 6 sessions. But after the first sessions of multiple needle ### on the scalp, I had severe head ache and my BP too raised too high. So I requested for the change in package. I am also willing to pay the extra charges if any. Besides my pending requests they have been calling me every week for an appointment for the hair treatment itself.
Based on my previous experience I fear that they will call me up one fine day, to let me know that my package has expired.
I have a balance of RS 8000/- worth of service pending.

Apart from this there have been instances in the past
1)appointment clashes where they give the same time to two clients with insufficient staff
2) I have been given appointment at 10.30 am only to find the clinic closed, had to return back after waiting on the staircase for 45 minutes
3)mANY TIMEs appointment is given only to go and find doctor is on leave and that the appointment is cancelled
4)They never pick calls. Tried calling them several times for rescheduling my appointments, but they are never there to pick. This lead to one of my packages expiring before I could avail.
5) There is no responsible to answer the queries, they are always passing the blame on to the others. Complete lack of ownership. You need more committed and passionate staff. None of them are good.

Also wanted to let you know there are many more unhappy costumer's, someone or the other there can be seen complaining most of the times I go. Please tighten your systems to check that your staff people are not screwing up the brand name which otherwise has such a good reputation.

Now I am totally fed up with the kind of attitude each one of the staff there has. I only want a complete refund of my the package at the earliest .

Thanks & Regards,
Saher Ahmed
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