Kaya Skin Clinic — Regarding uncooperative staff

Address:

Kaya skin clinic, Pusa road, new delhi

I have been taking service from Kaya, Pusa road (New Delhi) since 11 years, not only have I introduced my daughters but so many relatives and family friends to Kaya
But since 2021 I've been having an extremely poor service from the staff.
Whenever I want to book and appointment or enquire about packages, I am slung.
There are so many instances. On one particular instance, my daughter had been calling since 10days to book a signature facial but staff Geetanjali would say we'll call back and never called back. When I straight away visited the clinic to enquire about what was wrong staff- Geetanjali simply said we don't have staff right now. Half an hour after I left she called me back saying please come we will do the facial .
Forget customer satisfaction, customer convenience doesn't matter to her and the manager at all.
On another occasion my daughter had introduced her cousin to Kaya who wanted to buy the package. The manager Aakriti was so rude, it almost seemed we were the ones trying to sell rather than them. She wasn't even ready to share the packages available, she simply had said we'll only give if you buy for 20k.
Moreover just last week my niece (who my daughter had introduced to Kaya) called them twice to buy a signature package, she has been slung since then.
Lastly just today I called the clinic twice to talk to staff Geetanjali to buy signature facial package, she had told me about earlier. I was again told that I would get a call back but I haven't.
It is so disheartening, I've been a part of this family since more than 10yrs and this is how this new staff is behaving.
The 4 o[censored]s- Me, my daughter, my niece and my friend are now left with no other choice but to stop visiting Kaya entirely because forget relaxing it has become a headache for us thanks to the rude and uncooperative staff Geetanjali and manager Aakriti.
I request you to please look into this matter and take strict action against the unruly staff so that nobody else has to face similar consequences.