[Resolved]  Kaya Skin Clinic — RTI: They are not telling me the number of my remaining paid service settings

Address:	Thane, Maharashtra
Website:	Kayaskinclinic.com

I had taken service packages from Kaya a few years ago in Thane clinic. I still have few sittings pending. Due to some internal changes the staff had simply lost my account.

The manager at Kaya, Viviana, Thane, was very cold and told me That I don't have any balance left. Upon insisting couple of times finally they found my account but refused to tell me about my remaining sittings. I had followed up a number of times for 4 days with them, still got no proper reply from them.

Disappointed with this I decided to take this matter to the Kaya management. After I approached Kaya on their FB page, I received a call from from Thane clinic saying that they found my balance. Inspite of me requesting the, a number of times they have not yet told me about my pending sittings.

I have over Rs 31, 000/- balance with Kaya. This terrible experience has totally put me off and caused a lot of stress and negative brand image in my eyes.