[Resolved] Kaya Skin Clinic — Scarlet treatment for acne scars

Titan24

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560008
Website:	www.kaya.in

I took kaya scar treatment worth around 1.5 lakh Rupees. 4 Scarlett sessions, 3 PRP sessions, and 4 Dermaroller sessions. Initially I had paid for only 3 scarlett and 4 derma roller sessions. After about 3 Scarlett sessions and 1 derma roller, and 2 prp sessions I complained regarding the treatment not working to the doctors. They instead asked me to add another scarlett session with prp for improvement, which I did. That was followed by another 3 derma roller sessions. After all this the change in my scars is absolutely zero. They are the same. I complained to kaya regarding this and the incorrect advice given by their doctors. Kaya lost all my before and after photos too. They responded to my complaint, saying that they can't do anything after all sessions have been given. So basically kaya just gave me a random treatment for a year and charged me heavily for it. I fell for their claims, and therefore all this is my fault !

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May 14, 2017

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Kaya Skin Clinic Customer Care's response Dear Customer,

We read through your post. We regret any inconvenience caused to you. In order to address the matter, we would request you to share your contact number with us. You can write to us with details on [protected]@kayaindia.net. We will look forward to your revert and assure you of our support in addressing the matter.

Warm Regards,
Kaya Skin Clinic Team

May 21, 2017

Updated by Titan24 This complaint is not resolved !!! I emailed the customer care, but they did not respond. After a long wait, I am forced to report it here. Kaya absolutely does not care about their past customers and their complaints.