Address: | 400706 |
Website: | www.kayaskincare.com |
Hello Sir/Ma"am
i am Dr. Rubina Ali writing from Seawoods Navi Mumbai
this is regarding payments done by me and the Kaya Skin Clinic refusing to provide Services for the payment collected from me
i had purchased a groupon Voucher on the 29th Dec 2015 that was an open Voucher for 1000 Rs on Payment of Rs499
I purchased 2 such vouchers one for myself and 1 for my sis
we got an appointment for a facial from kaya skin clinic Inorbit mall Vashi for the 30 th December at 1.30 pm .i had inquired about the charges for facial and also informed them of the voucher before taking the appointment .
I was told that the charges would be 2300 for each facial .and I could use RS2000 FROM THE VOUCHER
BUT WHEN I reached there MS Shetty convinced me to take a depigmentation facial and a advance facial for my sister
she used my ICICI Debit card to swipe Rs 9050 and 1 more swipe of Rs 100 to Avail of offer 0f 3 facials at a discount.
we used 2 services on the 30th Dec 2015 .1 facial service we could avail after some time .
After that i do not get Ms Shetty on line
Ms Shabana takes the call and informs me that she has no such details of 1 service to be given to me
WHERE HAVE MY MONEY GONE ????????
WHY HAVE I BEING SWINDLED ???
Kindly Look in the Matter at the earliest
I am attaching the Groupon vouchers and the KAYA Confirmation of accepting the amount
waiting for your intervention and help
thanking you
DR.RUBINA ALI
[protected]
Was this information helpful?
Your complaint has already been escalated to our Operations team.
You’ll receive a call from us within 24 hours.
Thanks for your patience and we really appreciate your cooperation in resolving your concern.
Warm Regards,
Kaya Skin Clinic team