[Resolved] Kaya Skin Clinic — service not utilized - not refunding my money paid in advance
Kochi Metropolitan Area, Kerala, India
I had paid around 41k in advance for the laser treatment at kaya skin clinic lulu mall kochi. I didn't take any session.. Because of bad reviews and unforeseen circumstances i wanted to cancel my treatment. I requested them for refund my money no. Of times but the team sounds like illiterate and doesn't know what to say. They just put me on hold and discuss with each other for 5-6 mins and come back to say that i will get a call. Which i never got. Now they have blocked my number and not responding at all. Such a thief! Its been 2 months now. Pathetic management and staff. Thank god i decided to cancel the treatment. They just getting salary for nothing!! I've decided that if i don't get my money refunded i'll get it done with other sources.. Consumer courts are there for sure!!!
Complaint marked as Resolved Nov 25, 2017
[Oct 23, 2017] Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified SupportKaya Skin Clinic Customer Care's response, Oct 24, 2017
We read through your post. We regret any inconvenience caused to you. In order to address the matter, we would request you to share your contact number with us. You can write to us with details on [protected]@kayaindia.net. We will look forward to your revert and assure you of our support in addressing the matter.
Kaya Skin Clinic Team
Verified SupportKaya Skin Clinic Customer Care's response, Oct 25, 2017
Yes, please send us your contact number again. Our staff and systems will have all of your information but this complaint is being dealt with by a centralized team, therefore, will need your contact details to identify your case/package and then take it forward
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