[Resolved]  Kaya Skin Clinic — Service very poor money refund required

Address:	New Delhi, Delhi, 110027
Website:	kaya skin clinic

Dear Sir /Madam i have visited KAYA skin clinic located in rajouri garden on 17th oct and took consultation for facial. Sana Shariff was the counselor who gave me the consultation and advised me to take the package of 3 services INtense white luxe which was for 12400 post discount, i was telling her that i will take one session and if it will suit my skin than i will come for further services and i domt have any issue if will not get any discount(cost 5000 without discount for once facial) right now and it is related to my skin and my skin is very allergic as i get allergy very easily so i ll come again "u just give onse facial than i will decide accotrdingly...but she was forcing and convincing me to take full package "mam u will not get desired results with one service and i am giving you best suggestion.Post long discussion package given to me for 3 services which costed to me 12400(invoice no. - inv1627). I have availed the first service post that the beautician who gave me the facial service told me that i m giving you the products which u have to use these products otherwise you will not desired results than again same story repeated i told her " see my skin very much allergic and these creams doesn't suit me very easily so i will take only two products i.e. cleanser and toner" but again she was after my life till the time i said yes to take the products which costed me rs.6900 ( inv - inv1634 and inv 1633). Next day i have got allery on my face and after 2 days pimples also so i have stopped using products. Than i hae received from kaya for next appoint ment and told sana shariff that i have got allergy on my face and and i don't want take any further sessions so plz refund my money than she told me mam come to the clinic and i will arrange the session, i said plz refund my money as i dont want to avail service than very rudely she said y u were not rigid at that as u are right now i was very shocked on her reaction. I could not visited the clink in november due to some family emergency and visited on 5th december and spoke to sana shariff at that also she was very rude and not ready to refund the pending amount.After long discussion she was convincing me to take the other services and my response ws]as no as iw as not satsified with service as well as with the staff behavior also. sans shariif said i m sending your complaint and you will receive call on monday i'e. 7th december and i haven't received any call from kaya ragrding my problem till even i hav called on 12th also and again same response from sana shariff on monday you will get call till now which i havn't received. So my request to the kaya is that plz refund my money which is pending with you around Rs.8000 and plz take back the products which i have used only once and few products not even once. I was not expecting this thing from kaya as your company is having problem in returning customer amount which i havn't used also.