[Resolved] Kaya Skin Clinic — Services and refund

Sugi0704

from Bengaluru, Karnataka

Address:	Chennai, Tamil Nadu, 600083
Website:	www.kaya.in

I have sun burns on my face and tans. I went to Kaya thinking that they are one of the leading skin clinics in India. They didn't even do any skin test. The doctor plainly told that I have different shades of skin tone on face and I need to go for chemical peeling followed by derma roller treatment. I have also signed up for Q- Switch packages for face and neck (single package) and for full arms(separate package).
Doctor advised me not to take chemical peel and Q- switch laser together. Rather it can be done in a way in which all 6 sessions of peeling will be done once in 2 weeks and after that 4 sessions of q-switch once in 2 weeks or in alternative weeks. One session of peel followed by one session of Q-switch.
They also sold few products.
After 2 or 3 sessions of chemical peeling, my skin showed no improvement. So doctor advised me not to use the Kaya products and she gave tablets and one cream which is far better than 13000 bugs ka peel treatment. The medicines cost was around 300 bugs only. So I felt peel sessions to be useless.
However after that I have completed 5 sessions of peeling and one session of Q-switch only for face and neck.
The derma roller package and Q-switch for full arms are completely unused.
3 sessions of q-switch for face and neck are unused.
I do have the medical prescription provided by the doctor.
I want to cancel all the unused packages and get refund. Actually I want complete refund as peels were useless.
Customer service is the worst part of Kaya. When they want you to sign up for packages, they keep on calling you saying that offer will end within 1 or 2 days and you won't get the offer soon again and all non-sense they speak.
When you want to cancel the package or get any refund, they won't even respond. They will say they will call you back but they never do. I'm really fed up of calling them again and again with no help.
Finally I decided to go legally, if they are not helping me even here.
Please let me know under which jurisdiction Kaya disputes are subject to. I'm going to sue them.

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Apr 18, 2017

Complaint marked as Resolved

I have not received my refund. Kaya is a big cheater group.. don't invest ur money with them. Better go to a skin clinic. Still waiting for my refund

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2017

Kaya Skin Clinic Customer Care's response Dear Customer,
We read through your post. We regret any inconvenience caused to you. In order to address the matter, we would request you to share your contact number with us. You can write to us with details on [protected]@kayaindia.net. We will look forward to your revert and assure you of our support in addressing the matter.
Warm Regards,
Kaya Skin Clinic Team