[Resolved]  Kaya Skin Clinic — services not provided refund

Address:

Credit Suisse, 10th Floor, Ceejay House, Dr. Annie Besant Road, Worli, Opposite Atria Mall, Above Tata Jaguar Showrrom, Mumbai City, Maharashtra, 400018

I had paid 32k for q-switch insta clarity laser + chemical peels + under eye peels from kaya worli as a pre-bridal package. I had specifically mentioned my wedding dates & we decided on the schedule accordingly so that it ends before my marriage.. Dr navya went out of station for 15 days in oct without informing... When i tried to register a case she said she again is going on leave for another 15 days till nov and hence could not be able to treat my case... She suggested i go to other centres to continue my service... Even after so many followups nobody cared for my wedding dates & the package which i needed to complete before my marriage... They had already dodged me once at the bandra centre & i adjusted when the doctor was not available 1st time... But they just made a fool off me and delayed all my remaining 4 schedules... There is no improvement to my pigmented skin and i have got acne problem after taking this treatment which i never had before... I need full refund of my amount plus a compensation for undergoing so much of stress during my big event... I have all proofs of the call logs & the services not been taken due to non-availability of doctor at kaya worli... Plz process my refund asap and take immediate action against these unprofessional behaviour by kaya staff & doctor.