[Resolved]  Kaya Skin Clinic — Skin cream

Address:	New Delhi, Delhi, 110085
Website:	Kaya skin clinic

Hi Team,

I have purchased kaya men cream on 22 Jan 2017, and paid by my Amex Card Rs 790 from Pitampura Delhi Clinic at 11.04 am and i was informed that i will get the bill via email/ Sms which i havent received till date.

When i tried using the cream found that product is damaged and jun 2015 manufacturing and bottle was broken, then i went to Kaya clinic today to get the replacement which was replaced as well by the team, then u informed then that i haven received the bill till date when they looked at my profile as i have registered services from Kaya with mobile number [protected] they said i havent purached anything after July as per record.

That was a shock as first you dont send the bill then you say no record of purchase then why my card was charged for 790 it should be free isnt it?? Manager there at Clinic Nancy said that she will check the record and if there is any purchase coming today for 790 she will add to my account and send the bill then, is this how Kaya works? I thought you maintain a brand name but i dont think this is how it should be.

The lady sitting there was aaking me if i am sure whether i purchased from pitampura clinic or not, i told her to get the camera recording for 22nd and check to which Nancy said they can't as its in Mumbai that recoding goes to.

As per norms if I understand that if i dont get the bill for anything that product is free, so i need that otherwise let me know how can i raise the complaint further. As store manager there said she cant do anything about it, do revert on priority.

I have sent this email last Saturday 4th feb however no revert