[Resolved]  Kaya Skin Clinic — Skin impact

Address:

Kaya skin clinic ,Pusa Road , Karol Bagh 110005

I’m neena . I was getting my acne treatment at kaya Pusa Road, Karol Bagh . My course duration was 3 months . When I 1st made my appointment doctor suggested me 6peel + 6 qswitch + 3 fractional laser, which was costing around 56500₹ . I instantly paid 36500 ₹ & started my sessions . 1st I had my chemical peel and qswitch done . Everything was good . For the second session doctor changed . Dr Rajiv was attending to me then, i said everything about my concerns, to continue the ongoing treatment he did peel and qswitch, now the staff manager at kaya ms akriti comes and says that was the last day for fractional laser equipment at the clinic . Immediately after conducting peel and qswitch doctor and the manager decided to do fractional laser aswell, which had adverse affect on my skin .infact, it made my skin worse. Had I known the consequences or the availability of equipment I wouldn’t have chosen for everything to be done on the same day . Neither the doctor nor the staff bothered to inform me . Ms akriti, who was supposed to b managing and informing the client did a worst job . Whole clinic is mismanaging.only cared about taking the damn money!!! This treatment left me w dark marks on my face . I went for asking refund bc i no longer intended to continue my treatment at kaya . They said they don’t have such option . Then 3rd doctor Dr saijal, convinced me and did a peel on me .which had no affect no peeling happened even after 3 days.now they asked me for remaining ₹20000.I said I don’t want to continue and asked for detailed bill, ms akriti conveniently adjusted my 36500 ₹ for the treatments done .she said she’d send it to me via mail .i haven’t received anything yet . I’m so done w kaya . The worst staff . They din’t care for my skin . I urge yu to attend to the grief they’ve caused me . Bcoz nothing and no one is more sensitive about their face and skin and kaya clinic, pusa road did very good job ruining my face .🙏🏻 I regret my decision going to kaya . I urge you to pls attend to my complaint