| Address: | Mumbai City, Maharashtra, 400005 | | Website: | www.kaya.in |
Dear SIr,
My name is Dr. Maneck Nicholson registered under Mobile no - [protected].
I have registered with your Kaya branch in Visakhapatnam for laser hair removal of the face and neck (6 sessions each). I had informed them I would be shifting back to Mumbai in June 2017 and that would required me further sessions transferred thereafter. They assured me they would. It was with this assurance in hand that I had paid the money and availed your services, as I knew I would be shifting back to Mumbai later in the year.
However to my disappointment and frustration your clinics refuse to provide me services in Mumbai stating that I cannot avail their services due to GST changes in pricing. They are unable to provide me any compensation either.
They just state blankly that nothing can be done. I have called up your Vizag branch they said they would revert back to me and did not.
This is ridiculous. I cant believe that an esteemed practice like yours, which claims to be the leading skin care/laser hair removal service provider in India is unable to provide service and has dealt with consumers in such a shoddy manner.
Was very upset especially since after questioning, all your staff said was nothing can be done. When I got angry asking for a refund or compensation for the money lost (due to left over sessions) all they said was take it up with the manager.
This is really ridiculous. Is there anything which can be done?
Maneck Was this information helpful? | 
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