Kaya Skin Clinic — Unethical behaviour/ doctor lacks knowledge

I had visited Kaya GK2, Delhi for my daughter for pimples. Instead of doing the service for which I had given consent and have paid for Dr Priyanka took my daughter who is not an adult inside the cubicle and did Q switch and Chemical peel on her face together. No one took any permission from me before doing the treatment. She came out of the after the service with her face burning. The kaya team of GK 2 Delhi clinic charged me extra for the Q switch they had done without my permission. Which is unethical considering my daughter is a minor. Within few hours of reaching home my daughter's face turned total black. By midnight we were in total panic. The night was spent in mental trauma.
1. Treatment was done without consent. I had paid for some other service just because they did not have that laser machine the team did another treatment. I was not informed the machine was not there.
2. We were not explained after effect of the treatments. Q swtich along with strong chemical peel if its advisable.
3. The scabs now are falling off leaving brown patches on face.
4. Have mailed Kaya customer care several times. Just got reply over mail once clinic and experienced doctor will call me.Which now seems like a cheap lying statement. No one till date got in touch with me for remedial measure. No phone calls from any doctor
I feel the doctor in Kaya clinic is not trained at all. The clinic knows they have done a gross mistake so just trying to close up the issue.
Their actions unethical, disastrous they are playing with life of people bothe physical health and mental health.
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Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2021
Kaya Skin Clinic Customer Care's response
Dear Ms. Mukherjee, we read through your review. Our customer care team is already in touch on our registered email id. You can write to us at [protected]@kayaindia.net and our team will get in touch with you on priority.
Oct 02, 2021
Updated by Shuvashree Mukherjee
Attaching the picture how my daughter's face looked after the Qswitch done without my permission and chemical bleach on 11th September. (Two severe services on face together). The child came out of the clinic complaining of burning feeling. We kept on applying ice throughout the evening.
After few hours the face turned black as if its burnt. It sent us through mental trauma from midnight that day and days after. My child could not step out of house for few days. After few days the scabs started falling off the face .Then the face took the appearance of bright pink like a raw wound healing after burn. Now it has turned into brown patches of skin.
Is this expected from a supposed to be a Doctor from Kaya. She has no knowledge and playing with skin of her clients which can lead to permanent damage. I really want to know how Kaya is handling this serious issue of burning the face of a 17 year old. If the doctor gives a lame excuse of frosting its not that case. Because I have done chemical peels before. face never gets burnt like this and the patient suffers from pain of burn, Its unimaginable what the Dr ofGK2 Delhi, Dr Priyanka has done to us. Anybody who would have seen her face that night and subsequent would have got shivers!

Oct 03, 2021
Updated by Shuvashree Mukherjee
The response I got from Kaya was hardly any response. It just stated the team will get back to me. It was very vague. nothing specific.
Extremely pathetic customer care service of Kaya on such grave issues. It borders to total insensitivity.
I have attached the picture now to show how badly Kaya Doctor Ms Priyanka has made my daughter and family suffer.
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