I had visited Kaya GK2, Delhi for my daughter for pimples. Instead of doing the service for which I had given consent and have paid for Dr Priyanka took my daughter who is not an adult inside the cubicle and did Q switch and Chemical peel on her face together. No one took any permission from me before doing the treatment. She came out of the after the service with her face burning. The kaya team of GK 2 Delhi clinic charged me extra for the Q switch they had done without my permission. Which is unethical considering my daughter is a minor. Within few hours of reaching home my daughter's face turned total black. By midnight we were in total panic. The night was spent in mental trauma.
1. Treatment was done without consent. I had paid for some other service just because they did not have that laser machine the team did another treatment. I was not informed the machine was not there.
2. We were not explained after effect of the treatments. Q swtich along with strong chemical peel if its advisable.
3. The scabs now are falling off leaving brown patches on face.
4. Have mailed Kaya customer care several times. Just got reply over mail once clinic and experienced doctor will call me.Which now seems like a cheap lying statement. No one till date got in touch with me for remedial measure. No phone calls from any doctor
I feel the doctor in Kaya clinic is not trained at all. The clinic knows they have done a gross mistake so just trying to close up the issue.
Their actions unethical, disastrous they are playing with life of people bothe physical health and mental health. Was this information helpful? |
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