[Resolved] Kaya Skin Clinic — unsatisfied with laser hair removal service

nilufer1003

from Raia, Goa

Address:

411040

I had opted for laser hair removal. The session cost me about 55k for 6 session of only hands, legs and underarms. After charging this amount their prices fell down to 49k for full body... Despite this i never complained.. However in between my session i have made written complains (Email to kaya) that the sessions are ineffective and i see no improvement. Today post 6 sessions and repetitive complaints i am absolutely dissatisfied with the service and the complaint made and being ignored by kaya... I have wasted lots of time and energy in this..

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Oct 2, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2018

Kaya Skin Clinic Customer Care's response Hi Nilufer, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank you

Aug 13, 2018

Updated by nilufer1003 I don't see any top priority in here to the customers, despite making several calls n complaints there has been no response from your side.
You can get my contact details from East Street branch ( Pune) or even trace the complains made.

Verified Support

Aug 30, 2018

Kaya Skin Clinic Customer Care's response Hi Nilufer, our service quality team has informed us that you have met with our dermatologist and your grievance has been addressed. Do let us know if there is anything else we can assist you with. Thank you :)