Kaya Skin Clinic — Very poor customer service

I am Mrs Nithya and I have visited Kaya clinic at Annanagar. I was very shocked on day one as the doctor was in such a hurry no time or explanation was given on advice of treatment
She hardly spent few seconds and they told me she had to go hurriedly. Post two sittings another doctor Sudeshna switched over .
She was so good clearly explained and made me feel comfortable and was treating very well.
I am a working professional and I have made it very clear to the manager will be available only over weekends.I haven't got any support after my 4 sessions and I had to call multiple times and request for sessions they answered disinterested now I have lost continuity in my treatment because they haven't fixed my schedule and next two weeks I busy .So there is!a gap of 1 month in my treatment. Moreover 1st and 2nd session was alsowaste with the first doctor. I need an answer to this response or I would represent to your CEO or required even to media.I have paid huge money and will not let it go easily. Looking forward to your support