[Resolved]  Kaya Skin Clinic — Worst Customer Service Ever!

Address:	Bangalore, Karnataka, 560024
Website:	www.kaya.in

I guess Kaya has the worst Customer service support ever!
I have heard mixed opinions about their services hence wanted to go check by myself and see if this place is ideal for Laser n other skincare services.
I checked their website and gave my details to get in touch. I had to wait for a little while then i decided to call them. I fixed an appointment with their branch in HBR layout for a particular date in Dec 16 at 6.30 PM. I booked appointments for both myself and my Fiance as we both had plans to take some pre wedding treatments. We are working professionals its very difficult to take time out for anything, we always need to plan things out very well in advance. So it was a thursday n my appointment was at 6.30 PM, I call them to double confirm as i did not receive any call as they promised. I get to know that i dont have any appointment fixed at that particular day.. but it was fixed for 2 days later @ 3.30 PM. I was surprised to know that but mistakes happen, I let it go.. i asked them to reschedule it to some other day at 6.30 pm. 2nd time i had ma day scheduled n I was about to leave my office n called my guy to be on time then i call them again to check.. now they say my appointment was cancelled!! n they apologized n said they will schedule it for next week at same time. I was being patient n warned this is the last time.. 3rd time i call them n checked n it was a confirmed appointment. i was told by the customer support that the consultation will be atleast 15 minutes for each service (i had enquired for pre bridal and laser). I finished work n my guy had to take an hour's permission from work n we made it to the clinic sharp 6.30 pm. Now here at the clinic the receptionist says that the doctor has left for the day n they cannot help, that was very rude n you have no idea how pissed i was!! after talking to them about the whole issue they requested a doctor who had just come to see 1 patient n she agreed to see us. We hardly spent 5-10 minutes n she only consulted me n not my fiance. She told us that the doctors in that branch work only till 6 pm..we were obviously pissed n we asked why such bad coordination and so much trouble for the custome?? she said the customer service people dont know their job n asked us to go back and complaint against them as they gave an appointment at the time when doctors are not available. Well what can we do we took the details of the treatment n left for the day.
The next day my fiance gets a call from customer support that he has an appointment at 11 AM.. i mean this is ridiculous.. they keep fixing and changing the appointments at their convenient.. they have been calling me n ma guy so many times with different appointments which we never fixed.. later we were keeping in touch with the branch directly (which is much easier). Today again a customer sevice guy calls me for some appointment n i was telling him what i went thru n he just disconnected the call while i was talking. I am really scared to trust these guys with anything now.