Kelvinator — defective refrigerator

Address:Gorakhpur, Uttar Pradesh, 273008

It has been the worst experience yet, 180 days ago i did a complaint. Three time engineer came but no solution come yet. And telleng me to call here and there. They were like a local shop owner "sir ab jab chakkar hoga tabhi aayega".
I purchased it on last 19/10/2016. But it was the worst decision of mine.
Now they are not picking up the call.
On setting on pont 1, the ice of refrigerator deposited inside and out side in excessive amount and sound with dangerous cracking.
Three times online complaint has been lodged on your customer care number. No responce receive yet.
If you guys can't provide service then why your committing. It will bound me to go in consumer court very soon.

Take necessary action at earliest otherwise ready to meet me in consumer court.

My contact details : [protected] (Aditya pd gupta) up-gorakhpur.

Enclosure : a photocopies of receipt and image of fault.
=

Previous complaint reference no :
Var [protected] response code : r85981 dated 14/08/2017
Var [protected] response code : r28974 dated 20/09/2017
Var [protected] response code : r24997 dated 26/09/2017
Var [protected] response code : r83463 dated 02/10/2017

But on till date no action has been taken
Please do necessary action against company.

Local service centre not respondig and mis behaving.
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Kelvinator customer support has been notified about the posted complaint.
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Dear Adityaprasadgupta,

We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefixes with your STD code. Eg:[protected] for Delhi.

Regards,
Kelvinator Customer Support Team
Dear Adityaprasadgupta,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Kelvinator Customer Support Team
Surendar Vaishnav
Shobhawaton Ki Dhani, Khodwar Nagar, Pal Road, Jodhpur
(M)[protected]
Dear Harshrathore,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Kelvinator Customer Support Team
Dear Harshrathore,

We request you share your complaint number. In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kelvinator Customer Support Team

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