[Resolved]  Kelvinator — very poor after sales service /service parts are not available with kelvinator

This relates to job no ban [protected], dated 24th june 2017. My kelvinator fridge, 2009 made had a problem of water leakage & i contacted customer care number & asked for servicing. On 24th june 1 service person came from shreya tekniks & told me that 2 parts needs to be replaced ie b/m/f & timmer and charged rs 2850/- for that. After 1 week my fridge stopped working & called at service center. They arrange to send some other service guy who said some other part is not working & asked to repair it next day. Nobody contacted next day when i called he said the part is not available & his manger says it will be available in 3-4 days time. It is being more than 15 days & spare part is still not available. They simply closed my call saying that door house was locked. I keep on asking about the availability of part & they say another 1 week or so.

I got a call today & they informed that the service part is not available & they can't service it. They were not happy with the fact that i gave a feedback of nst @ [protected]. I don't understand why i was not told earlier about all the parts needs to be replaced. My fridge was in working condition & stopped working after 1st repair. Now they are saying that this fridge cant be repaired. I think it is just an excuse to induce customer to harass & make them buy new refrigerator.