Kendriya Vidyalaya Sangathan — Fees Refund Not Initiated

Address:

Maligaon

I've paid my brother's 3rd Quarter fees who's studying in KV Maligaon. Maybe due to some problem there were two payment transactions at one time. Out of two, one was successful and other was failed due to time expiry. Nevertheless, the kv maligaon website claims the fees is not paid and transaction was unsuccessful and hence fees has to paid. I asked the kv help desk on email but they're unwilling to refund money. They're telling me to ask my bank. But the amount Rs 3260 was deducted successfully from my account. Please help me to get my refund so that I can pay fees