Kendriya Vidyalaya Sangathan — KV fees refund related

Greetings,
I have successfully paid the fees of kvs through Union Bank of India using Phonepe and the money got debited as well but when I checked out the payment history it showed that the payment has been initiated but not completed . Later it turned to unsuccessful but despite of complaining we were not even attained.The money hasn't refunded yet and it's been so many months. Kindly do the needful at the earliest.

Find the attachment for your reference.

Regards